Refund Policy

At Urban Shades, we strive to ensure customer satisfaction with every purchase. This Refund Policy explains how refunds are processed for eligible orders.

Refund Eligibility

Refunds may be issued in the following cases:

  • You received a damaged, defective, or incorrect item
  • Your order was canceled before shipment
  • The returned product passes our return inspection process

Refund Process

Once your return is approved and inspected:

  • Refunds will be processed within 5–10 business days
  • The amount will be returned through the original payment method or bank transfer, depending on the payment option used

Non-Refundable Situations

Refunds will not be provided if:

  • The product has been used, damaged, or altered by the customer
  • The return request is made after the allowed return period
  • The item is marked as non-returnable or final sale

Shipping Charges

  • Original shipping charges are generally non-refundable
  • Return shipping costs may be deducted unless the issue was caused by our error

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check with your bank or payment provider
  2. Contact your payment gateway provider
  3. Reach out to our support team for assistance

Contact Us

For refund-related inquiries:

Urban Shades
Email: support@urbanshades.com