Return Policy

At Urban Shades, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return under the conditions below.

Return Eligibility

You may request a return if:

The item received is damaged, defective, or incorrect
The item is unused, unworn, and in its original condition
The return request is made within 7 days of receiving the order
The product includes original tags, packaging, and accessories

Non-Returnable Items

The following items cannot be returned:

Sale or discounted items
Used or damaged products caused by the customer
Personal care or customized items
Products without original packaging or tags

Return Process

To request a return:

Contact our support team with your order number and reason for return
Share clear photos if the item is damaged or incorrect
Once approved, we will provide return instructions

Customers may be responsible for return shipping costs unless the return is due to our mistake.

Return Inspection

Once we receive the returned item, it will be inspected to ensure it meets our return conditions. After approval, the refund or exchange process will begin.